International Journal of Advanced and Applied Sciences

Int. j. adv. appl. sci.

EISSN: 2313-3724

Print ISSN: 2313-626X

Volume 4, Issue 9  (September 2017), Pages:  53-60

Title: The importance of MPIS on RK for further ITS implementation in Malaysia

Author(s):  Sentot Imam Wahjono 1, *, Muhammad Yusuf Khatir Bachok 1, Anna Marina 2, Mochamad Mochklas 2


1Department of Technopreneurship, Universiti Teknikal Malaysia, Melaka, Malaysia
2Department of Accounting, Universitas Muhammadiyah Surabaya, Surabaya, Indonesia

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The aim of this study is to review the passenger satisfaction on information provided using Intelligent Transportation System (ITS) components by RK service, as a Public Transport in Malaysia. The method used in this research is quantitative method by questionnaire survey to the 100 passengers of RK. The result had showed that there are positive and significant correlations between ITS components which are Bus LED Destination, Bus Next-Stop Sign, Audio Voice Announcement System, Multimedia Passenger Information System (MPIS) and also Bus Station Display System with the Passenger Satisfaction in partially and also in simultaneously. In conclusion, this research will assist RK to identify the performance of implementation of ITS components in the bus towards the passenger satisfaction and can be used as reference to other bus company that want to implement the same system that can manage management of passenger information system. These research findings recommend improvement on the passenger information system. 

© 2017 The Authors. Published by IASE.

This is an open access article under the CC BY-NC-ND license (

Keywords: Intelligent transportation system, Passenger satisfaction, Public transport, Multimedia, Passenger information system

Article History: Received 24 May 2017, Received in revised form 20 July 2017, Accepted 1 August 2017

Digital Object Identifier:


Wahjono SI, Bachok MYK, Marina A, and Mochklas M (2017). The importance of MPIS on RK for further ITS implementation in Malaysia. International Journal of Advanced and Applied Sciences, 4(9): 53-60


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