International Journal of Advanced and Applied Sciences

Int. j. adv. appl. sci.

EISSN: 2313-3724

Print ISSN: 2313-626X

Volume 4, Issue 9  (September 2017), Pages:  114-118

Title: WhatsApp messenger, workload and satisfaction with work-life balance among employees of a Malaysian government office

Author(s):  Muhamad Khalil Omar *, Azzarina Zakaria, Zyasfitri Ismawati Awang Ismail

Affiliation(s):

Faculty of Business and Management, Universiti Teknologi MARA, Selangor, Malaysia

https://doi.org/10.21833/ijaas.2017.09.015

Full Text - PDF          XML

Abstract:

This research was performed using cross-sectional survey with the participation by one hundred (100) respondents among staffs of a Malaysian government records and pensions office. This study comprised of four analyses: reliability analysis, descriptive analysis, Pearson’s correlation analysis and multiple regression analysis to measure the relationships between independent and dependent variables. Surprisingly at the end of the study, the researchers found that while there were no significant effect of WhatsApp Messenger towards the employees’ workload, WhatsApp Messenger had significant and positive effects towards employees’ satisfaction with work-life balance, Thus, the information and findings of this study could help other researchers with their upcoming research on WhatsApp Messenger, workload and work-life balance. At the same time, practitioners, academics and policy makers would benefit from this research by identifying the factors that can determine the work-life balance among employees. The organization should also make reference of this study in getting a greater view on whether the current working pattern has affected the employees’ work-life balance that later may affect their attitudes and productivity. 

© 2017 The Authors. Published by IASE.

This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

Keywords: Work-life balance, Workload, WhatsApp messenger, Government

Article History: Received 14 February 2017, Received in revised form 21 July 2017, Accepted 22 July 2017

Digital Object Identifier: 

https://doi.org/10.21833/ijaas.2017.09.015

Citation:

Omar MK, Zakaria A, and Ismail ZIA (2017). WhatsApp messenger, workload and satisfaction with work-life balance among employees of a Malaysian government office. International Journal of Advanced and Applied Sciences, 4(9): 114-118

http://www.science-gate.com/IJAAS/V4I9/Omar.html

References:

  1. Boswell WR and Olson-Buchanan JB (2007). The use of communication technologies after hours: The role of work attitudes and work-life conflict. Journal of Management, 33(4): 592-610. https://doi.org/10.1177/0149206307302552 
  2. Cho HK, Trier M, and Kim E (2005). The use of instant messaging in working relationship development: A case study. Journal of Computer-Mediated Communication, 10(4). https://doi.org/10.1111/j.1083-6101.2005.tb00280.x 
  3. De Bruin GP and Taylor N (2006). Development of the sources of work stress inventory. South African Journal of Psychology, 35: 748-765. https://doi.org/10.1177/008124630503500408 
  4. Duxbury L and Smart R (2011). The "myth of separate worlds": An exploration of how mobile technology has redefined work-life balance. In: Kaiser S, Ringlstetter MJ, Eikhof DR, and Cunha MP (Eds.), Creating balance? International perspectives on the work-life integration of professionals: 269–284. Springer Berlin Heidelberg, Heidelberg, Germany.     
  5. Fleck R, Cox A, and Robinson R (2015). Balancing boundaries: Using multiple devices to manage work-life balance. In the 33rd Annual ACM Conference on Human Factors in Computing Systems, ACM, Seoul, Republic of Korea: 3985-3988. https://doi.org/10.1145/2702123.2702386 
  6. Goh Z, Ilies R, and Wilson KS (2015). Supportive supervisors improve employees daily lives: The role supervisors play in the impact of daily workload on life satisfaction via work–family conflict. Journal of Vocational Behavior, 89: 65-73. https://doi.org/10.1016/j.jvb.2015.04.009 
  7. Golden A and Geisler C (2007). Work-life boundary management and the personal digital assistant. Human Relations, 60(3): 519-551. https://doi.org/10.1177/0018726707076698 
  8. Grant CA, Wallace LM, and Spurgeon PC (2013). An exploration of the psychological factors affecting remote e-worker's job effectiveness, well-being and work-life balance. Employee Relations, 35(5): 527–546. https://doi.org/10.1108/ER-08-2012-0059 
  9. Omar MK and Zakaria A (2015). Conseptualising work-life balance: Extension of work-family balance. Advanced Science Letters, 21(6): 2155-2158. https://doi.org/10.1166/asl.2015.6240 
  10. Orlikowski WJ and Scott SV (2008). Sociomateriality: Challenging the separation of technology, work and organization. The Academy of Management Annals, 2(1): 433-474. https://doi.org/10.1080/19416520802211644 
  11. Park Y and Jex SM (2011). Work-home boundary management using communication and information technology. International Journal of Stress Management, 18(2): 133-152. https://doi.org/10.1037/a0022759 
  12. Quan-Haase A, Cothrel J, and Wellman B (2005). Instant messaging for collaboration: A case study of a high-tech firm. Journal of Computer-Mediated Communication, 10(4).  https://doi.org/10.1111/j.1083-6101.2005.tb00276.x 
  13. Robbins P and Judge TA (2009). Organizational behavior. Pearson Prentice Hall, Upper Saddle River, USA.