International Journal of Advanced and Applied Sciences

Int. j. adv. appl. sci.

EISSN: 2313-3724

Print ISSN: 2313-626X

Volume 4, Issue 9  (September 2017), Pages:  114-118

Title: WhatsApp messenger, workload and satisfaction with work-life balance among employees of a Malaysian government office

Author(s):  Muhamad Khalil Omar *, Azzarina Zakaria, Zyasfitri Ismawati Awang Ismail


Faculty of Business and Management, Universiti Teknologi MARA, Selangor, Malaysia

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This research was performed using cross-sectional survey with the participation by one hundred (100) respondents among staffs of a Malaysian government records and pensions office. This study comprised of four analyses: reliability analysis, descriptive analysis, Pearson’s correlation analysis and multiple regression analysis to measure the relationships between independent and dependent variables. Surprisingly at the end of the study, the researchers found that while there were no significant effect of WhatsApp Messenger towards the employees’ workload, WhatsApp Messenger had significant and positive effects towards employees’ satisfaction with work-life balance, Thus, the information and findings of this study could help other researchers with their upcoming research on WhatsApp Messenger, workload and work-life balance. At the same time, practitioners, academics and policy makers would benefit from this research by identifying the factors that can determine the work-life balance among employees. The organization should also make reference of this study in getting a greater view on whether the current working pattern has affected the employees’ work-life balance that later may affect their attitudes and productivity. 

© 2017 The Authors. Published by IASE.

This is an open access article under the CC BY-NC-ND license (

Keywords: Work-life balance, Workload, WhatsApp messenger, Government

Article History: Received 14 February 2017, Received in revised form 21 July 2017, Accepted 22 July 2017

Digital Object Identifier:


Omar MK, Zakaria A, and Ismail ZIA (2017). WhatsApp messenger, workload and satisfaction with work-life balance among employees of a Malaysian government office. International Journal of Advanced and Applied Sciences, 4(9): 114-118


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