International Journal of Advanced and Applied Sciences

Int. j. adv. appl. sci.

EISSN: 2313-3724

Print ISSN: 2313-626X

Volume 4, Issue 9  (September 2017), Pages:  125-129

Title: Critical success factors for benchmarking implementation in oil palm industry

Author(s):  Fatimah Mahmud 1, *, Baba Md Deros 2, Dzuraidah Abdul Wahab 2, Mohd Nizam Ab Rahman 2, Rohaizan Ramlan 3


1Faculty Industrial Management, Universiti Malaysia Pahang, Kuantan, Pahang, Malaysia
2Faculty of Engineering and Built Environment, Universiti Kebangsaan Malaysia, Bangi, Selangor, Malaysia
3Faculty of Technology Management and Business, Universiti Tun Hussein Onn, Batu Pahat, Johor, Malaysia

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This paper aims to provide the empirical evidence on the importance and practice of eight identified critical success factors (CSFs) for implementing benchmarking in oil palm industry. Prior to conducting the full survey, a pilot study and validation by benchmarking experts in this field was conducted to ensure the survey questionnaire is reliable and valid. The Cronbach alpha values for all the eight critical success factors were higher than 0.7, which means they are reliable. To achieve this objective, 700 sets of survey questionnaire were distributed among oil palm planters and millers in Malaysia. This survey has received a good response rate of 49%. On overall, the survey results had indicated that there is a significant different between actual practice of CSFs compared to their perception of importance. In the authors’ opinion this survey findings would be useful and considerable interest to all level of benchmarking practitioners in the oil palm industry. 

© 2017 The Authors. Published by IASE.

This is an open access article under the CC BY-NC-ND license (

Keywords: Critical success factor, Benchmarking, Oil palm industry, Perception, Significance

Article History: Received 1 February 2017, Received in revised form 28 July 2017, Accepted 28 July 2017

Digital Object Identifier:


Mahmud F, Deros BM, Wahab DA, Rahman MNA, and Ramlan R (2017). Critical success factors for benchmarking implementation in oil palm industry. International Journal of Advanced and Applied Sciences, 4(9): 125-129


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