International Journal of Advanced and Applied Sciences

Int. j. adv. appl. sci.

EISSN: 2313-3724

Print ISSN: 2313-626X

Volume 4, Issue 3  (March 2017), Pages:  160-166

Title: Factors enhancing the performance of SMEs’ services sectors: A conceptual framework

Author(s):  Norazlina Mohd Darus 1, *, Ahmad Rozelan Yunus 2, Noor Watee Rahman 3


1Faculty of Technology Management and Technopreneur, Universiti Teknikal Malaysia Melaka (UTeM), Melaka, Malaysia
2Center of Technopreneurship & Development (C-TED), Universiti Teknikal Malaysia Melaka (UTeM), Melaka, Malaysia
3Department of Social Sciences Development, Faculty of Human Ecology, Universiti Putra Malaysia (UPM), Serdang, Selangor, Malaysia

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Small and Medium Enterprises (SMEs) services sector should be competent and capable enough to compete in the international arena. Hence, this conceptual paper is identifying challenges factors that could examine the enhancement of business performance, survival and success. Consequently, SMEs of services sectors’ performance must also shift into the global knowledge-based economy. Therefore, the SMEs’ business success sustainability highly depends on factors such as innovation, quality and intellectual capital. Furthermore, the strong knowledge of new challenges enables them to access the information of recent customer preferences, added values with current technologies. As a result, this study strives to investigate the factors that enhance the performance of SMEs services sector. In the end, this study, it is expected to contribute to new information and data support to the SMEs’ in enhancing their performance in the services sector in central part of Malaysia as well employees, students and researchers. This would be the enabler solution for future challenges. 

© 2017 The Authors. Published by IASE.

This is an open access article under the CC BY-NC-ND license (

Keywords: Innovation, Intellectual, Capital, Quality

Article History: Received 6 November 2016, Received in revised form 7 January 2017, Accepted 22 January 2017

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Darus NM, Yunus AR, and Rahman NW (2017). Factors enhancing the performance of SMEs’ services sectors: A conceptual framework. International Journal of Advanced and Applied Sciences, 4(3): 160-166


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