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 Volume 4, Issue 12 (December 2017), Pages: 52-56


 Original Research Paper

 Title: Maturity models of IT outsourcing: A systematic literature review

 Author(s):  Fadzilah Ahmad, Rosmah Ali *, Siti Isnaine Haini, Nurazean Maarop


 Advanced Informatics School, Universiti Teknologi Malaysia, Kuala Lumpur, Malaysia

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This article provides a systematic review of existing research related to maturity models of IT outsourcing. The main purpose of this review is to identify maturity models used to assess IT outsourcing practices in organizations and the key elements used in developing the models. In addition, this article provides useful insight for other researchers on maturity models of IT outsourcing. Based on the systematic review conducted, 400 articles were retrieved from the selected online databases. Out of the 400, 45 articles were chosen as candidates, and finally 12 articles were selected for review in this study. This study found that most of the existing models do not have a standard process and most were developed using different framework with different deliverables and expectations. Besides that, this review also found that research in developing maturity models of IT outsourcing is still new, and that there is limited adoption of existing maturity models which suggests the need for further research to propose a standardized development process and framework for maturity models. 

 © 2017 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (

 Keywords: Systematic literature review, IT outsourcing, Maturity model

 Article History: Received 27 February 2017, Received in revised form 12 September 2017, Accepted 5 October 2017

 Digital Object Identifier:


 Ahmad F, Ali R, Haini SI, and Maarop N (2017). Maturity models of IT outsourcing: A systematic literature review. International Journal of Advanced and Applied Sciences, 4(12): 52-56

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