Volume 4, Issue 12 (December 2017, Part 2), Pages: 162-164

----------------------------------------------

 Original Research Paper

 Title: Customer’s confidence on dual banking system

 Author(s): Maznah Wan Omar ^1, *, Marhana Mohammed Anuar ², Mohd Noor Mohd Ali ³

 Affiliation(s):

 ¹Faculty of Business and Management, Universiti Teknologi MARA, Kedah, Malaysia
 ²Faculty of Business Management, Universiti Malaysia Terengganu, 21030 Kuala Terengganu, Terengganu, Malaysia
 ³Faculty of Applied Science, Universiti Teknologi MARA, Pulau Pinang, Malaysia

 https://doi.org/10.21833/ijaas.2017.012.028

 Full Text - PDF          XML

 Abstract:

This paper will look into the customers’ confidence towards Islamic Personal Saving in comparison to conventional deposits in a bank. Respondents from three different states in the northern states in Peninsular Malaysia were the samples of study. A systematic sampling method was employed with three hundred and fifty samples collected in a period of six month were obtain for further analysis. Multiple Regression analyses helps to confirm the framework conceptualized in the beginning of the study. Availability of electronic information shows a significant influence on the customers usage of Islamic finance system while for the conventional deposits, reputation of the bank significantly influence customers to use the conventional finance system. 

 © 2017 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Conventional banking system Islamic banking system personal savings, E-information availability, Bank reputation

 Article History: Received 5 December 2016, Received in revised form 15 September 2017, Accepted 6 October 2017

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2017.012.028

 Citation:

 Omar MW, Anuar MM, and  Ali MNM (2017). Customer’s confidence on dual banking system. International Journal of Advanced and Applied Sciences, 4(12): 162-164

 Permanent Link:

 http://www.science-gate.com/IJAAS/V4I12(2)/Omar.html

----------------------------------------------

 References (6)

1. Amin M and Isa Z (2008). An examination of the relationship between service quality perception and customer satisfaction: A SEM approach towards Malaysian Islamic banking. International Journal of Islamic and Middle Eastern Finance and Management, 1(3): 191-209. https://doi.org/10.1108/17538390810901131
2. Ford NM (1976). How to measure your bank’s personality. Bank Marketing Association, Chicago, USA.
3. Kabir H, Raem NK, and Umar AO (2013). Introduction to Islamic banking and finance: Principles and practice. Pearson Education Limited, Harlow, UK.
4. Kaynak E (1986). How to measure your bank’s personality: Some insights from Canada. International Journal of Bank Marketing, 4(3): 54-68. https://doi.org/10.1108/eb010784
5. Khan M and Bhatti MI (2008). Islamic banking and finance: On its way to globalization. Managerial Finance, 34(10): 708-725. https://doi.org/10.1108/03074350810891029
6. Majid S and Abazova AF (1999). Computer literacy and use of electronic information sources by academics: A case study of International Islamic University Malaysia. Asian Libraries, 8(4): 100-111. https://doi.org/10.1108/10176749910275867