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 Volume 10, Issue 6 (June 2023), Pages: 213-217


 Original Research Paper

Evaluation of university academic support services as perceived by nursing students during COVID-19 pandemic


 Maha Alreshidi 1, Najoud Alrashidi 1, Petelyne Pangket 1, *, Van Andrew Villaverde 1, Jordan Llego 2, Lea Dando 1, Enrique Mina 1, Mohammad Alboliteeh 1


 1College of Nursing, University of Hail, Hail, Saudi Arabia
 2Faculty of Nursing, Chulalongkorn University, Bangkok, Thailand

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 * Corresponding Author. 

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The outbreak of COVID-19 prompted the temporary closure of schools, leading to the implementation of online classes and the restriction of face-to-face sessions. These measures were taken in response to concerns about the potential transmission of the virus among students, which could result in increased mortality and morbidity rates. However, the introduction of online classes necessitated schools to allocate resources for this transition, leading to limitations on other academic support services provided to students. This unique and extensive disruption of school services served as the impetus for the current study, which aimed to investigate how nursing students perceived the support services offered by the school during the COVID-19 pandemic. Employing a quantitative-comparative approach and convenience sampling, data were collected from nursing students enrolled in the academic year 2021-2022, with exclusion criteria applied to those who were absent or on leave during the study's execution. The respondent pool comprised 56.90 percent of female participants, with the majority in their second year of study. Overall, the participants held an effective perception of the university's academic support during the COVID-19 outbreak, as indicated by a mean score of 2.675. Statistical analyses, including one-way ANOVA and Post Hoc Tukey HSD tests, were conducted to assess the potential influence of gender and year level on nursing students' perceptions of the academic support provided by the University of Hail. The results revealed that gender did not significantly impact students' perceptions, regardless of their year level. However, the students' year level exerted a considerable influence on their perceptions, with fourth-year students displaying significantly different views compared to those in their second and third years. In conclusion, this study demonstrates that nursing students perceived the academic support offered by the University during the COVID-19 pandemic as effective. Despite the challenges posed by the transition to online classes, the institution's support services were generally well-regarded by the participants.

 © 2023 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (

 Keywords: COVID-19, Online classes, Academic support services, Nursing students, Perception

 Article History: Received 16 October 2022, Received in revised form 4 May 2023, Accepted 5 May 2023


No Acknowledgment.

 Compliance with ethical standards

 Ethical considerations

Orientation regarding the research objectives was conducted before the instrument was given to the participating nursing students. Part of the orientation was the collection of consent to participate in the study. The consent contains the basic rules on confidentiality of sharing and handling of information. It was stated in the consent that participation in the study as respondents is voluntary and that anyone from them can withdraw anytime they feel uncomfortable answering the questions or have other reasons not to finish the questions in the tool. It was reiterated that respondents' information would be kept confidential, and their respective identities would not be disclosed to protect their privacy. The respondents will also be informed of the result of the study for their information.

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.


 Alreshidi M, Alrashidi N, Pangket P, Villaverde VA, Llego J, Dando L, Mina E, and Alboliteeh M (2023). Evaluation of university academic support services as perceived by nursing students during COVID-19 pandemic. International Journal of Advanced and Applied Sciences, 10(6): 213-217

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