International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

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 Volume 9, Issue 5 (May 2022), Pages: 156-165

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 Original Research Paper

 Title: Implementing successful e-government initiatives in Saudi Arabia: Exploring the adaptation strategies of middle managers in the public sector

 Author(s): Nasser H. Binsaif 1, *, Maysoon Aldekhail 2, Shimaa A. Nagro 3, Frédéric Adam 4

 Affiliation(s):

 1College of Administrative and Financial Services, Saudi Electronic University, Riyadh, Saudi Arabia
 2College of Computer and Information Sciences, Imam Mohammad Ibn Saud Islamic University, Riyadh, Saudi Arabia
 3College of Computing and Informatics, Saudi Electronic University, Riyadh, Saudi Arabia
 4Business Information Systems at Cork University Business School, University College Cork, Cork, Ireland

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 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0001-9326-4029

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2022.05.019

 Abstract:

Over the last several decades, there has been considerable research conducted on the adoption and technology acceptance of new information systems by users. However, most of this research had focused mainly on the impact on citizens in a bid to measure improvements in the quality and speed of the services provided. Therefore, the purpose of this paper is to develop an understanding of internal users' reactions to new information systems and, in particular, new e-government practices. Briefly, this research study draws on the Coping Model of User Adaption “CMUA” in order to make a qualitative examination of the adaptation strategies of middle managers in public bodies when new e-government initiatives are implemented in their workplace, and unlike previous studies, this work focuses particularly on Saudi Arabia. There were nine semi-structured interviews conducted with two public bodies with each interview analyzed separately (individual level), then within-case analysis for each case study (group level). The findings revealed a strong relationship between the adaptation strategies and the success (or otherwise) of the adoption of the new e-government systems in all of the cases. The study also contributes to theory as there were several new outcomes discovered that can be added to improve the original CMUA framework. 

 © 2022 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: E-government, Adaptation strategies, Coping model of user adaptation, Public sector, Middle managers

 Article History: Received 20 November 2021, Received in revised form 23 February 2022, Accepted 15 March 2022

 Acknowledgment 

No Acknowledgment.

 Compliance with ethical standards

 Conflict of interest: The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

 Citation:

 Binsaif NH, Aldekhail M, and Nagro SA et al. (2022). Implementing successful e-government initiatives in Saudi Arabia: Exploring the adaptation strategies of middle managers in the public sector. International Journal of Advanced and Applied Sciences, 9(5): 156-165

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