International Journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN: 2313-626X

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 Volume 7, Issue 2 (February 2020), Pages: 44-56

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 Review Paper

 Title: A systematic literature review and a proposed model on antecedents of trust to use social media for e-government services

 Author(s): Sohrab Khan 1, *, Nor Zairah Ab. Rahim 2, Nurazean Maarop 2

 Affiliation(s):

 1Computer Systems Engineering Department, Balochistan University of Engineering and Technology, Khuzdar, Pakistan
 2Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia, Johor Bahru, Malaysia

  Full Text - PDF          XML

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0002-2920-8089

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2020.02.007

 Abstract:

Trust is an essential determinant that encourages citizens’ behavior to use e-government services. However, despite its importance there is little evidence of research to investigate citizens’ trust in e-government services, particularly in context of using social media as a technology platform for e-government services. The objective of this paper is to investigate antecedents of trust to use social media for e-government services from multiple dimensions. A systematic literature review was conducted from published articles between 2007 to 2017 with a relevant discussion on citizen’s trust aspects towards e-government services. As a result, 35 articles were selected from 7 electronic databases after an intensive systematic literature review process of searching and using an inclusion and exclusion criteria to extract relevant articles meeting the objective of this study. The findings from the analysis of this review reveal that trust has been mostly discussed in literature as a single component of e-government adoption factors rather than being studied independently. In addition, trust generating factors in context of using social media for e-government services have not received much attention in previous studies. To address this research gap, this study proposes a model that identifies antecedents of trust from multiple dimensions which are classified as individual characteristics, government factors, risk factors and social media characteristics. This study contributes to present a new paradigm for developing citizens’ trust to increase their participation in social media-based services of e-government and also highlights directions for future research. 

 © 2020 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Antecedents of trust, Citizens trust, Government social media, Trust factors, E-government

 Article History: Received 17 July 2019, Received in revised form 7 December 2019, Accepted 9 December 2019

 Acknowledgment:

No Acknowledgment.

 Compliance with ethical standards

 Conflict of interest:  The authors declare that they have no conflict of interest.

 Citation:

 Khan S, Rahim NZA, and Maarop N (2020). A systematic literature review and a proposed model on antecedents of trust to use social media for e-government services. International Journal of Advanced and Applied Sciences, 7(2): 44-56

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 Figures

 Fig. 1 Fig. 2 Fig. 3 Fig. 4

 Tables

 Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 

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