International journal of

ADVANCED AND APPLIED SCIENCES

EISSN: 2313-3724, Print ISSN:2313-626X

Frequency: 12

line decor
  
line decor

 Volume 6, Issue 4 (April 2019), Pages: 9-19

----------------------------------------------

 Original Research Paper

 Title: Determinants in choosing a favorite drink of Vietnamese consumers

 Author(s): Thanh-Lam Nguyen *

 Affiliation(s):

 Office of International Affairs, Lac Hong University, Dong Nai, Vietnam

  Full Text - PDF          XML

 * Corresponding Author. 

  Corresponding author's ORCID profile: https://orcid.org/0000-0002-8268-9854

 Digital Object Identifier: 

 https://doi.org/10.21833/ijaas.2019.04.002

 Abstract:

Due to the severe competition on the market nowadays, business organizations are paying more and more attention to get to know what factors affect the buying-decisions of their customers and their expectations to serve them better. A similar problem also exists in the beer industry. Therefore, this paper aims at identifying the determinants in choosing a favorite beer of Vietnamese consumers so that relevant companies can have proper strategies to improve their performance for better competitive advantage. By using exploratory factor analysis for data collected from official survey of 2,318 customers, we suggest beer companies pay special attention to 4 key perspectives, including: (1) improving beer quality, (2) developing their brand and distribution channel, (3) paying attention to the information provided through their advertisements, informative labeling, easy usage and storage; and (4) providing presentable packaging, promotions, and prices. These are found as the basic requirements affecting the decisions of Vietnamese consumers in choosing their favorite beer. Some managerial implications proposed in this study should be seriously considered and implemented in operational practice. 

 © 2019 The Authors. Published by IASE.

 This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).

 Keywords: Beer consumers, Buying favorite beer, Determinants in choosing beer, Vietnam beer market

 Article History: Received 8 November 2018, Received in revised form 2 February 2019, Accepted 3 February 2019

 Acknowledgement:

No Acknowledgement

 Compliance with ethical standards

 Conflict of interest:  The authors declare that they have no conflict of interest.

 Citation:

 Nguyen TL (2019). Determinants in choosing a favorite drink of Vietnamese consumers. International Journal of Advanced and Applied Sciences, 6(4): 9-19

 Permanent Link to this page

 Figures

 Fig. 1 Fig. 2 

 Tables

 Table 1 Table 2 Table 3 Table 4 Table 5 Table 6 Table 7 Table 8 

----------------------------------------------

 References (59) 

Aaker DA and Jacobson R (1994). The financial information content of perceived quality. Journal of Marketing Research, 31(2): 191-201. https://doi.org/10.1177/002224379403100204   [Google Scholar]

Ameli OZ and Bagheri A (2016). Identifying the effects of business intelligence in business process. International Journal of Advanced and Applied Sciences, 3(1): 81‐86.   [Google Scholar]

Atkinson KM (2016). The beer market in Vietnam. Chairman's Insights. Available online at: www.grantthornton.com.vn/insights/articles/chairmans-insights/the-beer-market-in-vietnam   [Google Scholar]

Bergh JVD. (2013). The recommender revolution. Lannoo Publishers, Tielt, Belgium.   [Google Scholar]

Blackshaw P (2008). Satisfied customers tell three friends, angry customers tell 3,000: Running a business in today's consumer-driven world. Crown Publishing Group, New York, USA.   [Google Scholar] PMCid:PMC2504007

Blackwell RD, Miniard PW, and Engel JF (2005). Consumer behavior. 10th Edition, South-Western College Publishing, Ohio, USA.   [Google Scholar]

Clemes MD, Gan C, and Ren M (2010). Synthesizing the effects of service quality, value, and customer satisfaction on behavioral intentions in the motel industry: An empirical analysis. Journal of Hospitality and Tourism Research, 35(4): 530-568. https://doi.org/10.1177/1096348010382239   [Google Scholar]

Clemes MD, Gan C, Kao TH, and Choong M (2008). An empirical analysis of customer satisfaction in international air travel. Innovative Marketing, 4(2): 50-62.   [Google Scholar]

Công LC (2017). Analysis of factors affecting green consumption behavior: An empirical case of International tourist in Nha Trang. Journal of Economics and Development, 241: 96-104. [In Vietnamese]  

Cronbach LJ (1951). Coefficient alpha and the internal structure of tests. Psychometrika, 16(3): 297-334. https://doi.org/10.1007/BF02310555   [Google Scholar]

Czarnecki MT (1999). Managing by measuring: How to improve your organization’s performance through effective benchmarking. Amacom, New York, USA.   [Google Scholar]

Daly JL (2002). Pricing for profitability: Activity-based pricing for competitive advantage. John Wiley and Sons, New Jersey, USA.   [Google Scholar]

DI Marketing (2015). Study about the beer consumption of Vietnamese. Available online at: www.slideshare.net/dimvn/its-all-about-the-beer   [Google Scholar]

Dutka AF (1995). AMA handbook for customer satisfaction. NTC Business Books, Lincolnwood, USA.   [Google Scholar]

Edosomwan JA (1993). Customer and market-driven quality management. ASQC Quality Press, Milwaukee, Wisconsin, USA.   [Google Scholar]

Engel JF and Blackwell RD (1982). Consumer behavior. 4th Edition, The Dryden Press, Chicago, Illinois, USA.   [Google Scholar]

Engel JF, Blackwell RD, and Kollat DT (1978). Consumer behavior. 3rd Edition, The Dryden Press, Hinsdale, USA.   [Google Scholar]

EVBN (2016). Vietnam’s beverage industry. Research Report, EU-Vietnam Business Network. Hồ Chí, Vietnam. Available online at: www.eurosphere.com.vn/vietnam-beverage-industry-report   [Google Scholar]

Fornell C, Johnson MD, Anderson EW, Cha J, and Bryant BE (1996). The American customer satisfaction index: Nature, purpose, and findings. The Journal of Marketing, 60(4): 7-18. https://doi.org/10.2307/1251898   [Google Scholar]

George D and Mallery P (2003). SPSS for Windows step by step: A simple guide and reference. 11.0 Update, 4th Edition, Allyn and Bacon, Boston, USA.   [Google Scholar]

Gerson RF (1993). Measuring customer satisfaction. Menlo Park, USA.   [Google Scholar] PMCid:PMC1297872

Giang NK and Chau MN (2017). ThaiBev is chief bidder for Vietnam beer stake deemed pricey. Available online at: www.bloomberg.com/news/articles/2017-12-12/thai-beverage-registers-to-buy-more-than-25-stake-in-sabeco   [Google Scholar]

Gillen T (2005). Winning new business in construction. Gower Publishing Ltd., Farnham, UK.   [Google Scholar] PMCid:PMC1884782

Green SB, Lissitz RW, and Mulaik SA (1977). Limitations of coefficient alpha as an index of test unidimensionality. Educational and Psychological Measurement, 37(4): 827-838. https://doi.org/10.1177/001316447703700403   [Google Scholar]

Grigoroudis F and Siskos Y (2010). Customer satisfaction evaluation: International series in operations research and management science. Springer, New York, USA. https://doi.org/10.1007/978-1-4419-1640-2    [Google Scholar]PMid:21115262

Gummesson E (2011). Total relationship marketing. Routledge, Abingdon, UK. https://doi.org/10.4324/9780080880112   [Google Scholar]

Hair JJF, Black WC, Babin BJ, and Anderson RE (2010). Multivariate data analysis: A global perspective. Pearson Prentice Hall, New Jersey, USA.   [Google Scholar]

Helson H (1964). Adaptation-level theory. Harper and Row, New York, USA.   [Google Scholar] PMid:14165647

Hill N and Alexander J (2006). The handbook of customer satisfaction and loyalty measurement. 3rd Edition, Gower Publishing, Aldershot, UK.   [Google Scholar]

Homburg C and Rudolph B (2001). Customer satisfaction in industrial markets: Dimensional and multiple role issues. Journal of Business Research, 52(1): 15-33. https://doi.org/10.1016/S0148-2963(99)00101-0   [Google Scholar]

Ittner CD and Larcker DF (1996). Measuring the impact of quality initiatives on firm financial performance. Advances in the Management of Organizational Quality, 1(1): 1-37.   [Google Scholar]

Knemeyer AM, Corsi TM, and Murphy PR (2003). Logistics outsourcing relationships: Customer perspectives. Journal of Business Logistics, 24(1): 77-109. https://doi.org/10.1002/j.2158-1592.2003.tb00033.x   [Google Scholar]

Koska MT (1990). High-quality care and hospital profits: Is there a link?. Hospitals, 64(5): 62-64.   [Google Scholar] PMid:2303240

Lai WT and Chen CF (2011). Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement. Transport Policy, 18(2): 318-325. https://doi.org/10.1016/j.tranpol.2010.09.003   [Google Scholar]

Lincoln M (2016). Alcohol and drinking cultures in Vietnam: A review. Drug and Alcohol Dependence, 159: 1-8. https://doi.org/10.1016/j.drugalcdep.2015.10.030   [Google Scholar] PMid:26802499 PMCid:PMC4725306

Mohammed GO, Hasaballah AHA, Almohaimmeed B, and Al-Tit AA (2017). The impact of product performance on brand loyalty mediated by customer satisfaction: Study in Sudanese service industry. International Journal of Advanced and Applied Sciences, 4(1): 116-122. https://doi.org/10.21833/ijaas.2017.01.017   [Google Scholar]

Monsef SMS (2015). The relationship between service quality and student satisfaction (case study): Tidewater University of applied sciences in Bandar Anzali. International Journal of Advanced and Applied Sciences, 2(11): 99-105.   [Google Scholar]

Moosaei R and Safaei AA (2016). Classification of service delivery to airport passengers using data mining. International Journal of Advanced and Applied Sciences, 3(6): 87‐94.   [Google Scholar]

Negeri MA (2017). Determinants of market outlet choice of coffee producing farmers in Lalo Assabi district, West Wollege Zone, Ethiopia: An econometric approach. Journal of Economics and Development, 19(2): 48-67.   [Google Scholar]

Negeri MA (2018). Application of a probit model in assessing determinants of formal financial saving behavior of rural households: The case of sinana district, Ethiopia. Journal of Economics and Development, 20(2): 94-106.   [Google Scholar]

Nelson EC, Rust RT, Zahorik A, Rose RL, Batalden P, and Siemanski BA (1992). Do patient perceptions of quality relate to hospital financial performance?. Journal of Health Care Marketing, 12(4): 6-13.   [Google Scholar] PMid:10123586

Nguyễn TA (2018). Evaluation of factors affecting the decision in house purchase in Vietnam. Journal of Economics and Development, 252(II): 2-10. [In Vietnamese]   

Oliver RL (1977). Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. Journal of Applied Psychology, 62(4): 480-486. https://doi.org/10.1037/0021-9010.62.4.480   [Google Scholar]

Oliver RL (1980). A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research, 17(4): 460-469. https://doi.org/10.1177/002224378001700405   [Google Scholar]

Oliver RL (1981). Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing, 57(3): 25-48.   [Google Scholar]

Oliver RL (1997). Satisfaction: A behavioral perspective on the consumer. Irwin-McGraw-Hill, New York, USA.   [Google Scholar]

Phan TML and Hoàng TAT (2015). Study of factors affecting the selection of 2-star hotels among domestic tourists to Jue. Journal of Economics and Development, 219: 78-86. [In Vietnamese] 

Revelle W (1979). Hierarchical cluster analysis and the internal structure of tests. Multivariate Behavioral Research, 14(1): 57-74. https://doi.org/10.1207/s15327906mbr1401_4   [Google Scholar] PMid:26766619

Salahat MA and Majid AHBA (2016). Linking leadership styles to customer satisfaction of Palestinian insurance sector: Mediating role of employees’ performance. International Journal of Advanced and Applied Sciences, 3(11): 73-82. https://doi.org/10.21833/ijaas.2016.11.013   [Google Scholar]

Schiffman LG and Kanuk L (1994). Consumer behavior. Prentice Hall, Englewood Cliffs, USA.   [Google Scholar] PMCid:PMC1275920

Schmitt N (1996). Uses and abuses of coefficient alpha. Psychological Assessment, 8(4): 350-353. https://doi.org/10.1037/1040-3590.8.4.350   [Google Scholar]

Sumaedi S, Bakti IGMY, Astrini NJ, Rakhmawati T, Widianti T, and Yarmen M (2014). Public transport passengers’ behavioural intentions. Springer Science and Business Media, Berlin, Germany. https://doi.org/10.1007/978-981-4585-24-8   [Google Scholar]

Tyson E (2011). Investing for dummies. John Wiley and Sons, New Jersey, USA.   [Google Scholar]

Vavra TG (1997). Improving your measurement of customer satisfaction: A guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs. ASQC Quality Press, Mexico, USA.   [Google Scholar]

Vũ HT and Lê THH (2018). Study of factors affecting the intention of Hanoi people in buying Chinese garments. Journal of Economics and Development, 253: 70-79. [In Vietnamese]  

Williams AP, Allen CD, Millar CI, Swetnam TW, Michaelsen J, Still CJ, and Leavitt S (2010). Forest responses to increasing aridity and warmth in the Southwestern United States. Proceedings of the National Academy of Sciences, 107(50): 21289-21294. https://doi.org/10.1073/pnas.0914211107   [Google Scholar] PMid:21149715 PMCid:PMC3003095

Worldometers (2018). Vietnam population. Available online at: www.worldometers.info/world-population/vietnam-population   [Google Scholar]

Yến LTH and Hương LTL (2015). Factors affecting buyers’ intention in using mobile broadband services in Ha Noi. Journal of Economics and Development, 214(II): 56-63. [In Vietnamese]  

Zeithaml VA, Berry LL, and Parasuraman A (1996). The behavioral consequences of service quality. The Journal of Marketing, 60(2): 31-46. https://doi.org/10.2307/1251929   [Google Scholar]