Affiliations:
1Department of Management, Business School, National University of Mongolia, Ulan Bator, Mongolia
2Department of Management Sciences, Shihihutug University, Ulan Bator, Mongolia
3Department of Marketing and Trade, Business School, National University of Mongolia, Ulan Bator, Mongolia
This study explores the relationships between organizational trust (OT), employee engagement (EE), employee loyalty (EL), and intention to leave (ITL) among hospital workers in Mongolia. A total of 467 employees from three hospitals in Ulaanbaatar participated in the study, and structural equation modeling (SEM) with path analysis was applied to test the proposed model. The findings show that organizational trust plays a key role in improving employee loyalty and engagement while lowering the intention to leave. In addition, employee engagement mediates the link between organizational trust, loyalty, and turnover intention, suggesting that trust-building efforts should be supported by strategies to enhance engagement. These results underline the importance of organizational trust as a basis for employee commitment and retention in healthcare settings, where workforce stability is essential. By fostering a culture of trust, hospitals can strengthen loyalty, reduce turnover, and improve overall organizational performance.
Organizational trust, Employee engagement, Employee loyalty, Intention to leave, Healthcare workforce
https://doi.org/10.21833/ijaas.2025.10.023
Zanabazar, A., Gankhuyag, G., Bira, S., & Jargalsaikhan, T. (2025). Does employee engagement mediate the impact of organizational trust on employee loyalty and intention to leave among hospital workers? International Journal of Advanced and Applied Sciences, 12(10), 226–236. https://doi.org/10.21833/ijaas.2025.10.023