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International Journal of ADVANCED AND APPLIED SCIENCES Int. j. adv. appl. sci 2313626X 23133724 3 2017 3 2017 4 3 Mediating effect of SATCOM on the relationship between consumer complaint behaviour and relationship quality Institute of Business Excellence, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia Mohd. Khirzanbadzli A. Rahman Faculty of Business and Management, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia Norlida Jaafar Faculty of Business and Management, Universiti Teknologi MARA, 40450 Shah Alam, Selangor, Malaysia Laily Paim Faculty of Human Ecology, Universiti Putra Malaysia, 43400 Serdang, Selangor, Malaysia Syuhaily Osman Faculty of Human Ecology, Universiti Putra Malaysia, 43400 Serdang, Selangor, Malaysia Sharifah Azizah Haron Faculty of Human Ecology, Universiti Putra Malaysia, 43400 Serdang, Selangor, Malaysia Malaysian Research Institute on Ageing (My Ageing), Universiti Putra Malaysia, 43400 Serdang, Selangor, Malaysia 3 2017 3 2017 79 86 10.21833/ijaas-crossmark www.science-gate.com false IASE www.science-gate.com Mediating effect of SATCOM on the relationship between consumer complaint behaviour and relationship quality International Journal of Advanced and Applied Sciences https://doi.org/10.21833/ijaas.2017.03.013 Article © 2017 The Author. Published by IASE. This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). 10.21833/ijaas.2017.03.013 http://www.science-gate.com/IJAAS/V4I3/Rahman.html